REFUND, EXCHANGE & cANCELLATION POLICY
REFUNDS
Refunds & exchanges (if applicable) can only be made to the original purchaser to the exact funding source used at checkout on the original purchase. Refunds before the 14 working days (Lost Parcel) is purely at the discretion of Atomic Crafts. Due to being a small business we may have to complete the claims process before refunding.
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EXCHANGES
Our policy is to replace any defective, damaged or lost in post item. Only the original purchaser can request a exchange on Non Personalised Items or Items that arrive defective, damaged or Lost In the Post.
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RETURNED ORDERS
Any package that is returned to us as 'not called for' or for any other reason, we will notify you via your registered email address. If you do not re-arrange delivery with us, within 28 days of the notice, we will dispose of your package and no refund or compensation will be available to you.
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RETURNS BACK TO ATOMIC CRAFTS
We believe that you will be satisfied with your purchase. If you feel that you need to return an item, we will keep this process simple. These terms do not affect your statutory rights.
We have no liability to you unless you notify us of any damaged, defective, or incorrect quantity items within 72 hours of delivery. You must return goods within 7 days of receiving, in an unused state complete with packaging, all components, free gifts, and we will refund you the price you paid for that product including postage and package. Please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser.
The cost of the return is your responsibility, except if the item is faulty, damaged, or incorrect. We cannot be held responsible for packages lost in transit on return to us, we recommend sending the package by Recorded or Special Delivery services.
Our Returns Policy does not apply to the refusal of delivery, return of delivery, perishable goods, items which have been personalised or custom made for you, or if you have provided incorrect or inaccurate information during the order process. If the goods that we deliver are not what you ordered or are damaged or defective, we will replace the goods. We do ask you send photo’s to us, this is so we can send these to the postage service provider to successfully make a claim for our losses.
All Non Personalised items returned, the buyer will be required to cover the cost of return postage (unless there is a error on out behalf, manufacturing defect or damaged). It’s the buyers responsibility to ensure safe transit to Atomic Crafts.
Please note that product returns are not able to be accepted in person at our office address and you must contact us in writing or by email before returning the goods.
ORDER CANCELLATIONS
For most items on our website, you have the legal right to cancel your order within 7 working days of receiving the goods if they are Not Personalised Products. If you wish to cancel your order you can notify us by contacting our customer services within 12 hours of ordering.
You cannot cancel your order if the goods that you have ordered that have already been dispatched, are perishable goods, or if the product is personalised or custom made to your requirements.
Due to the nature of our products, they are immediately sent for production. Please check your order during the order process and the confirmation email carefully (you may also print copy of your order upon payment if you are registered with us) as we cannot refund or cancel your order for personalised products which have been misspelt, or you have had a change of heart.
Please note that we do not proof read or check personalisation’s due to automated system and product may come blank or with fixed design or fixed text if you do not enter any personalisation.
Cancellations, refunds & exchanges (if applicable) can only be made to the original purchaser to the exact funding source used at checkout on the original purchase.